Terms of service

TERMS OF SERVICE

Last updated: [INSERT DATE]

Welcome to YUQOA. Throughout these Terms of Service, the terms “YUQOA,” “we,” “us,” and “our” refer to the business operating the YUQOA online store.

YUQOA operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.

Our store is powered by Shopify, which provides the technology that enables us to operate our online store.

These Terms of Service, together with our other policies referenced in these Terms, explain the rules that apply when you access or use our Services or purchase products from YUQOA.

Please read these Terms carefully before using our website or placing an order. They contain important information about your rights and responsibilities, including information concerning orders, payments, shipping, intellectual property, warranties, and limitations of liability.

By accessing, browsing, or using our Services, or by placing an order through our store, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].

If you do not agree with these Terms or our Privacy Policy, please do not use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in the jurisdiction where you reside, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by applicable law.

When using our Services or placing an order, you may be asked to provide certain information, including your name, email address, billing information, payment information, and shipping address.

You agree that the information you provide to us is accurate, current, and complete, and that you have the right to provide that information.

If you create an account with YUQOA, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or otherwise provide your account to another person without our prior written permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colors, sizing information, and other product information presented on our website are accurate and helpful.

We carefully select and offer products that we believe meet our quality standards and are consistent with the descriptions and specifications provided on our website.

However, colors and the appearance of products may vary slightly depending on your device, screen settings, lighting, and other factors.

Actual products may also have minor variations in color, placement, texture, or appearance resulting from the manufacturing and printing process.

Such variations do not necessarily indicate a defect.

Nothing in these Terms limits any rights or remedies you may have under applicable consumer protection laws, including rights relating to defective or non-conforming products.

Product descriptions, specifications, availability, and pricing may be updated from time to time. We reserve the right to discontinue products or modify product offerings at any time, subject to applicable law.

SECTION 3 — ORDERS

When you place an order through our store, you are submitting a request to purchase the products in your order.

After you submit your order, you will receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted or fulfilled.

We reserve the right to refuse, limit, or cancel an order where permitted by law, including in circumstances involving suspected fraud, unauthorized payment, pricing or product errors, inventory or fulfillment issues, or other legitimate business reasons.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with your order and will provide any refund required by applicable law.

Please review your order carefully before completing your purchase. Once an order has entered production or fulfillment, we may be unable to accommodate cancellation requests.

Returns, refunds, and exchanges are handled according to our Refund and Return Policy.

Our products are intended for personal use. For wholesale opportunities, collaborations, or commercial purchases, please contact YUQOA directly at hello@yuqoa.com

SECTION 4 — PRICES AND BILLING

All prices displayed on our website are subject to change at any time.

The price charged for a product will generally be the price displayed at the time you place your order and will be shown in your order confirmation.

Depending on your location and applicable law, additional charges may apply, including taxes, shipping charges, customs duties, import fees, or other applicable charges.

Where applicable, such charges will be displayed or communicated to you before or during checkout.

We may offer discounts, promotions, or special offers from time to time. Promotional offers may be subject to additional terms and conditions.

If there is a conflict between the terms of a specific promotion and these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate and complete billing and payment information and to keep that information up to date where necessary.

You represent that you are authorized to use the payment method provided for your purchase.

We reserve the right to correct pricing, payment, or other errors and, where permitted by law, to cancel an order affected by an obvious error.

SECTION 5 — SHIPPING AND DELIVERY

YUQOA works with third-party fulfillment and shipping partners to produce and deliver certain products.

Orders may be produced and shipped from different fulfillment locations depending on the product, destination, availability, and fulfillment arrangements.

Processing and delivery times shown on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays, address errors, or other unforeseen events.

We will provide shipping information and estimated delivery times through our website and/or order communications where available.

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law.

Any applicable customs duties, import taxes, or other destination-country charges will be handled according to the applicable shipping arrangement and local laws. Customers may be responsible for charges that are legally imposed on imported goods.

For more information, please see our Shipping Policy.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws regarding delivery, non-delivery, defective products, or other matters.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to the YUQOA name, logo, branding, designs, photographs, graphics, text, product descriptions, videos, audio, website design, and other materials, is owned by or licensed to YUQOA and is protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, display, transmit, sell, create derivative works from, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you ownership of or a license to use any YUQOA trademark, copyright, design, or other intellectual property except as expressly stated.

YUQOA and related names, logos, designs, product names, and slogans are trademarks or trade names of YUQOA or their respective owners.

Shopify's name, logo, and other trademarks belong to Shopify.

All other trademarks appearing on our website belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our Services may provide access to certain tools, features, or services supplied by third parties.

We do not necessarily monitor or control these third-party tools and may provide access to them on an “as is” or “as available” basis to the extent permitted by law.

Your use of third-party tools may also be subject to the terms and policies of the relevant third-party provider.

We may introduce additional features, services, or tools in the future. Any such features will also be subject to these Terms unless otherwise stated.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily mean that we endorse or control those third-party websites or services.

We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites.

If you choose to access a third-party website or service, you do so at your own discretion and should review its applicable terms and policies.

Any purchases or transactions made through third-party websites are between you and the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

YUQOA is powered by Shopify, which provides the technology that enables us to operate our online store.

However, purchases made through the YUQOA store are transactions between you and YUQOA.

Shopify is not responsible for the products sold by YUQOA or for the fulfillment of purchases made through our store.

By using our Services, you acknowledge that Shopify and its affiliates are not responsible for claims, losses, damages, or liabilities arising from transactions between you and YUQOA, except where otherwise required by applicable law.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is powered by Shopify, Shopify may collect and process certain information relating to your use of our Services in accordance with Shopify's applicable privacy policies.

Personal information may also be processed by third-party service providers that assist us with payment processing, order fulfillment, shipping, customer support, fraud prevention, analytics, marketing, and other business functions.

Some of these providers may process information in countries other than the country in which you reside.

For more information about how personal information is collected and used, please review our Privacy Policy.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit, post, upload, email, or otherwise provide us with feedback, reviews, suggestions, ideas, photographs, or other content relating to YUQOA or our Services (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and modify that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to provide the Feedback and that your Feedback does not violate the rights of another person or entity.

You should not submit confidential information or information that you do not have permission to share.

We reserve the right to remove Feedback that we reasonably believe is unlawful, fraudulent, abusive, defamatory, obscene, infringing, misleading, or otherwise inappropriate.

We are not required to publish or respond to every piece of Feedback.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors and update information when necessary.

Where permitted by applicable law, we may cancel or modify an order affected by an obvious error and will provide any refund required by law.

We are not obligated to update information on our website unless required by applicable law.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to use our Services:

  • for any unlawful or fraudulent purpose;

  • to violate applicable laws or regulations;

  • to infringe our intellectual property rights or the rights of others;

  • to harass, abuse, threaten, or harm another person;

  • to submit false or misleading information;

  • to impersonate another person or entity;

  • to transmit viruses, malware, or other harmful code;

  • to interfere with the operation or security of our website;

  • to collect or misuse personal information belonging to others;

  • to send spam or other unauthorized communications;

  • to copy, reproduce, scrape, extract, or exploit our website or content without authorization;

  • to use automated systems or agents to access or interact with our Services in a manner that violates these Terms or applicable technical restrictions; or

  • to circumvent security, access controls, or other measures designed to protect our Services.

We reserve the right to suspend or terminate access to our Services where we reasonably believe that these Terms have been violated or where otherwise permitted by applicable law.

SECTION 14 — AUTOMATED AGENTS

This section applies to software or services that take autonomous or semi-autonomous actions on behalf of a person or entity when accessing or interacting with our Services.

Automated agents must identify themselves where technically required and must not conceal their automated nature, circumvent security measures, bypass CAPTCHAs, or otherwise evade restrictions designed to control automated access.

We may restrict or limit automated access to our Services where permitted by law.

SECTION 15 — TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law, including where you violate these Terms or engage in fraudulent, abusive, unlawful, or harmful conduct.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should continue after termination, including provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and privacy, will continue to apply to the extent permitted by law.

SECTION 16 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information and a reliable shopping experience.

However, to the fullest extent permitted by applicable law, our Services may be provided on an “as is” and “as available” basis, and we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We do not guarantee that every product, website feature, or piece of content will always be available or free from errors.

Nothing in these Terms excludes, restricts, or limits any warranty, guarantee, right, or remedy that cannot lawfully be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, YUQOA and its owners, affiliates, officers, employees, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through our store, including loss of profits, revenue, data, or business opportunities.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless YUQOA and its owners, affiliates, officers, employees, contractors, service providers, and partners from claims, losses, damages, liabilities, and reasonable legal expenses arising from:

  1. your violation of these Terms;

  2. your violation of applicable law or the rights of another person; or

  3. your misuse of our Services.

This obligation does not apply to the extent that the relevant claim results from our own unlawful conduct or from circumstances where applicable law does not permit such indemnification.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies and documents referenced in them, constitute the agreement between you and YUQOA regarding your use of our Services and supersede prior versions of these Terms relating to the same subject matter.

Nothing in these Terms limits rights or remedies that cannot legally be excluded or limited.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, or as otherwise permitted by law.

SECTION 22 — GOVERNING LAW

These Terms are governed by the laws applicable to the business operating YUQOA, without regard to conflict-of-law principles, except to the extent that applicable consumer protection laws provide you with rights that cannot be excluded or limited.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory consumer protection rights available to you under the laws that apply to your purchase or place of residence.

Any disputes will be handled in accordance with applicable law and the jurisdiction of the appropriate courts, subject to any mandatory consumer rights or jurisdictional rules that apply to you.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and do not affect the meaning or interpretation of any provision.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace these Terms by posting an updated version on our website.

If we make material changes, we will provide notice where required by applicable law.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

hello@yuqoa.com

For questions regarding returns or refunds, please see our Refund and Return Policy.

For information about shipping and delivery, please see our Shipping Policy.

For information about how we collect and use personal information, please see our Privacy Policy.

YUQOA — Quality, without the noise.