Refund policy

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for incorrect size, color, or change of mind.

Before placing your order, please carefully review the size chart and product details to select the best size and color for you.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

Please email us with:

• Your order number

• A description of the issue

• Clear photos showing the problem

If the issue is confirmed, we will arrange an appropriate resolution, which may include a replacement or refund.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase. We are not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided.

If an order is returned because of an incorrect address, additional costs may apply if a replacement shipment is requested.

Order Changes and Cancellations

Because our products are made to order, orders may enter production quickly. If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible once an order has entered production.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

If you have any questions about your order, please contact us through our Contact page or email us directly at hello@yuqoa.com