Shipping policy

Shipping Policy

We create our products on demand after your order is placed. This means your order is made specifically for you rather than being shipped from pre-existing inventory.

Order Processing

Orders are processed and prepared for production after they are placed. Production times can vary depending on the product, fulfillment location, and current production demand.

Shipping Times

Delivery times vary depending on the destination, shipping method, product, and fulfillment location.

Estimated shipping information is displayed during the shopping and checkout process whenever available.

Please note that shipping estimates are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated based on the products in your order, your delivery location, and the available shipping method. Any applicable shipping charges will be displayed at checkout.

International Orders

We ship to selected international destinations. Delivery times may vary between countries.

Customers are responsible for providing a complete and accurate delivery address.

Customs and Import Fees

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs or import charges are the responsibility of the customer unless otherwise stated at checkout.

Delayed or Lost Packages

If your order appears to be delayed or lost, please contact us so we can help investigate the shipment.

Please make sure your shipping address is correct before placing your order.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product so we can investigate the issue.

For questions about shipping, please contact us through our Contact page or email us directly at hello@yuqoa.com